Live Plant Guarantee
We take pride in shipping healthy, high-quality succulents. If your plant arrives damaged or unhealthy, please contact us within 24 hours of delivery.
To qualify for replacement or store credit:
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Photos of the plant and packaging must be provided
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The plant must remain in its original condition
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Claims submitted after 24 hours may not be eligible
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Minor leaf loss, color changes, or cosmetic blemishes can occur during shipping and are normal
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Natural variations in color, size, and form are expected with live plants
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Improper care after delivery is not covered
Each situation is handled with care and fairness.
USDA-Compliant • Soilless Shipping • Fast from California